TekSavvy for their 30mb cable internet plan offers a low rate of $45 per month. Including gst that is $26 cheaper per month than we were paying for Shaw and pretty much the same situation for Telus. The Shaw connection was quite slow for what we were paying. I heard good things about TekSavvy so tried to give them a shot. I was willing to drop $110 on buying a modem from them. On October 16 I ordered their cable service and was pleased that their superviser had the common sense to honoring their CBLSWTCH20 promotion even though I wasn’t technically cancelling a service and switching to TekSavvy at the same location (because I was moving). I did switch from Shaw. However, we moved and no charge or anything from TekSavvy!! They never processed my order. The nice man on the phone must have gone for a coffee and just let his computer shut off or something.
Fine, so I reorder today and now they won’t honor their promotion for switching services. They just wasted two weeks of my time and now they want to charge me more for a stupid technicality!! NO! So I will just order Telus for 3 months of cheapish rate and then actually switch to TekSavvy. If you are reading this TekSavvy don’t be an idiot and take peoples money when they want to give it to you. Now Telus will get my money for a while and you will have to wait.
Also, the TekSavvy web order form was the most ridiculous order form I have ever seen. It failed to recognize my address, said I could continue and then failed to process my payment! Their website also had two billing mistakes on it that they said they would fix. The overage charge for data use was double what it said online and the cost of ordering a modem didn’t agree with their monthly payment listed (confirmed by sales). You see a lot of the word fail in the same paragraph as TekSavvy. I will post more when I see how TekSavvy’s actual service is if I am lucky enough to make it through all their roadblocks.
*see the comments for updates