Direct Energy Worst Customer Service Fail Ever

You may have guessed from the title that this post is a departure from my usual goal of inspiring others. Just to be clear, DON`T CHOOSE DIRECT ENERGY. OK. Now here is why. As I explain please keep in mind neither I nor my wife have time to get jerked around like this and the only reason we haven’t cancelled so far is because we have been scared of just never getting our money back. We are in a tight spot in life where the time and financial needs have been growing, the economy hasn’t, and I have a million other ways I would rather be spending my time then writing this post right now. But, Direct Energy has earned this post.

Timeline

July 27, 2017

We had previously sent a request to update our address on August 27 as that was when we were moving to a new house. July 27 they sent us a letter to OUR NEW ADDRESS that they would be taking out $200 out of our account as we were going to be considered new customers and they didn’t trust us. Previously, they had also sent this same type of letter to our new landlords whose name the Direct Energy service was under. They had to call direct energy 2 or 3 times totaling more than 4 hours and almost cancelled the service until DE realized DE was wrong and wasn’t supposed to charge them $200. DE also promised our landlord they wouldn’t charge us the $200 either.

August 15, 2017

The $200 was taken out of our account. My wife called back the same day and after the poorly trained lady on the phone tried to convince here there was nothing she could do about the fee… my wife was put on hold and the lady came back and said, “Well, if you pay by credit then I guess we are supposed to waive the fee.” Yes, thanks for telling us what we already knew now do your job is what we were thinking. She said she would refund the money but actually had no idea how it would happen. My wife accepted that because she is very trusting.

September 7, 2017

Now we find out they didn’t refund the money but instead put it as a credit on our account. The W immediately called and mentioned that it was supposed to be refunded. Trainee and supervisor said there was nothing they could do. Manager Rose said she would put a rush on it so instead of the 45-60! days that it normally takes it would only be 30-45 days…

November 20, 2017

They have no had our money interest free for over three months. We still haven’t gotten any cheque. Supervisor Danny said there is nothing they can do and will resend another cheque which will take another 30-45 days. My wife didn’t have time to try and escalate it further as we have a newborn and two other kids to take care of. By the end of this if we ever do get our money back they will have had it for over 5 months. Of course if I didn’t pay for that long I would have had a cold house by now as well as being charged interest!

If you look at their twitter account it is advertising and complaints entirely. Every part of this company is corrupt from marketing, to providing the service to customer service. If you want to be told there is nothing that can be done to help you as a customer and to have long wait times, be put on hold while they probably go on lunch and forget about you and never get your money back… chhooooosssssseeeeee DIRECT ENGERGY!

Thanks again for sharing in my misery,

Steve

ps If you are reading this Direct Energy, JUST COURIER THE CHEQUE with the interest you have made on my money for all these months! You sure got the letter requesting payment to us fast somehow…

Update November 20, 2017

My Twitter post at least got my wife speaking to an English person that was competent. Turns out Danny lied to us and the cheque wasn’t sent to our correct new/current address. The initial letter was sent to the new address before we moved and then the cheque was sent to our old address after we moved!! The English speaking person could indeed see that in whatever system she used. Still the only thing she could do was offer to send us the cheque and we would get it in two to three weeks. THESE PEOPLE ARE NOT HELPFUL! Even the intelligent nice ones sadly.

I will happily pay more to another company now just to ensure that I am not supporting anyone at DirectEnergy.

Some tags so that hopefully other people find this post… Sherwood Park, Alberta. Canada, Edmonton Area natural gas provider best awesome cheap good scam utilities utility provider regulated.

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Prayers of a Parent by Steve

As are all of my personal posts this one is just as much for me to pause and meditate on what I value and to serve as a landmark to look back on in the future as it is to encourage and challenge you… There are times each of us catch glimpses of what we really want/are made for. Love. But what does love look like when your toddler won’t stop crying for water in the middle of the night or your newborn seems like a different baby from one night to the next? Some questions have easy answers but usually struggles of value have pictures and more questions that help lead us in the hard times. Hopefully my prayers will lead you to the pictures/questions your heart is searching for.

Father,

Thank you for adopting me as your son even though it would be and still does take me so long to succeed in the instructions you give me. Thank you for your patience and unselfish love. When I look at my children please open my eyes to see as you see. Please keep me from judging my children and put in me the words that will bring each of my children to life more and more. Help me to submit my thoughts to you and humbly receive your Spirit’s correction to my motives. Give me strength instead of laziness so that I may pursue valuable activities that build up my children as appropriate.

Remind me of the big picture that love wants others to accomplish greater things than I can and especially in the case of my children. I believe that the dreams and visions you have given me are not just for me but to pass on in some way to my children so that they might receive the things I have pressed in for and go further. I pray especially for their identity that you would be a shield around it that they recognize as from you. May they grow up knowing you chose their gender, time of life, family and strengths and weaknesses. May they know their worth is found in your love and that nothing they or anyone else can do will change that in your eyes. Reveal to them the unique purpose that you created them for but also give them patience to endure your process of refinement as they pursue it.

I know I have and will treat them wrongly in painful ways. Please draw others around them that they can receive your healing and encouragement through so that they will know you are always with them. Forgive me for the ways I have wronged them and set your Spirit to not let me hold any grudges against them. I ask that you would give me words of loving correction when they are holding onto hurt and resentment.

Rest.

Father, teach me to rest. Give me the patience and wisdom to know the season I am in and the season each of my children are in. May I never set goals that don’t align with your values and timing. Help me to choose grace instead of performance. Reveal to me realistic expectations of myself and my children so that I don’t exasperate either them or myself. But don’t let me set the standard based on the worlds evil, self-centered world view but based on Jesus standard.

Whoever seeks to gain his life… Lastly, teach me to submit to your ways even as many of my dreams and desires are laid down. Show me the light at the end of the tunnel so that the parts of me that have to die do so in a timely and appropriate fashion. Give me your life! The joy that never dies and gets deeper and deeper.

Love, your son,

Steve

 

RC Project – The 3D Printer (Tevo Tarantula)

Well this is the post that most of us have been waiting a long time for! Time to make stuff! This topic is only about 3D printers but it belongs in my RC Project category because of course, what kind of a custom designed RC car can you make without a 3D printer? Not much, or at least not affordably for me. This post is going to be long and as thorough as I have time to make it because I haven’t seen anything else like it yet. Let’s get started.

Choosing a 3D Printer

Hobby Printers

Anyone new to 3D printing first learns that there are two main types of printers to choose from for hobby use and they are Continue reading

Where Does Donald Trump Stand on Issues Number 1 – Abortion

I haven’t heard ANY insightful comments in the mainstream media as to why Trump supporters are voting for him based on where he stands on key issues. This is obviously because the MSM disagrees with Trump on key issues and doesn’t want to give them any airtime on the chance that would make them seem like valid arguments. Without anything insightful to add to the discussion they simply avoid it (which is wise for them). The only insightful comment I have heard in the MSM is that people are angry and want change. That is now obvious. However, anger fades and now there is a new president so lets talk about what now. This post is for Hillary Clinton supporters who are now interested in respectfully trying to understand their previous opponents. If you just want to argue/blast someone, please move to the CNN comments section. Hopefully this post will actually be read by someone and they will begin to understand more what many of the people who voted for Donald Trump are expecting from him and why.

Pro Abortion Logic Responses from a Pro Lifer

Continue reading

A Personal Confession

So I began to understand something more fully today. This train of thought occurred to me as I read “The Insanity of God” by Nik Ripken. In the book he shares how the last message a Christian Russian gave to his family before he died was Revelations 2:10. Basically, “be faithful, even unto death”. That was his life’s message and he was martyred for that less than a few weeks after. I just broke down when I realized how far my life is from that. These people lived and breathed scripture and songs of worship. At a conference they could recite several books of the Bible and hundreds of songs by memory. This kept Christianity going during intense communist persecution around the world and still does in China. True Christianity has always been persecuted like this somewhere in the world. The reason of course why it seems Christians aren’t persecuted in some places is likely because they haven’t warranted it. They just don’t seem that Christian. But enough general talk, back to me since this is my blog lol.

I have struggled consistently my entire life with Continue reading

Why Women Are Awesome!

God made men to need to be significant. God made men to need to do work that has a significant impact. This is something that God thinks is special about men. God made women to be beautiful. God made women to need to make themselves beautiful and desirable. This is something that God thinks is special about women.

One way that I can tell this is because satan attacked these two areas of men and women in the garden as soon as God created them. The curses that God gave men and women after they sinned wasn’t to make their life unbearable but a natural consequence of sin in general for their specific gender. Men would have strife in their work. Women would have strife in their relationships. Both would Continue reading

There are Two Types of People…

I have realized that there are at least two types of people – those that choose who they will become and can create the habits required to become who they want, and those that just choose what seems right to them in the moment. I have mostly been the second type that responds to life and tries to make the best of it. However, I have thoroughly convinced myself that I will always have more mediocre results like this than if I Continue reading

Learn to Successfully Manage Your Money Stress Free!

“You just need to learn how to budget…”, you have been told over and over. Well now I am telling you that you absolutely do not need to learn how to budget! You need to learn how to do more than budgeting. Google’s definition of a budget is “an estimate of income and expenditure for a set period of time.” This is actually not even the first step in managing your finances successfully. The problem with budgets is that we apply them to an unknown future and almost anyone that really needs a budget is going to run into financial complications in the future. If you had more money than you needed you wouldn’t be on this webpage but on one about how to maximize your investments or about which luxury car is the most sought after lol. So what do you need?

You need to Master your Finances.

Well wouldn’t getting really good at budgeting help me master my finances? The answer is it would if Continue reading

AutoHotkey 101

Autohotkey is a program that lets you use simple text commands to control almost everything on your computer. It has all the key programming features that let you do things like search through a string of text for commas, open all the Word files in a folder, rename every file that has “blah” to “super” or whatever you else you fancy. It even lets you build simple programs with menus. Autohotkey script files are just text files with a .ahk extension. To edit an Autohotkey script, simply open the file in a word program or right click on it and click edit or open with notepad. (Notepad++ is the best editor I like but Continue reading

Life Motto – Work Hard Play Hard?

You have heard the motto Work Hard Play Hard but I think that both parts in our culture too closely resemble self serving endeavors. Play Hard has also degraded for many to simply drink lots of alcohol which is a terrible life motto! Here is my suggestion to replace it…

Embrace Hardship because it builds Godly character

Rest Regularly to never lose touch with the peace beyond understanding (Hebrews Style Rest)

Create and Give as much as possible because Continue reading